When Twitter opened up its verified accounts to all users, we saw a huge tidal wave of spam and impersonation, and that caused all sorts of problems. KERR: So we should look at first at what happened at Twitter. SHAPIRO: And also added account security - what does that mean for people who are using Facebook and Instagram? He just said that you'll be able to get quote-unquote, "direct access to customer support." Zuckerberg didn't give any details about what this added customer support is.
So for a while now, a lot of people have complained about not being able to get help when they go to Facebook's homepage and also not being able to find a person to talk to.
And what Zuckerberg is saying people get is added security and direct access to customer support. The verification, which looks like a little blue badge, which - similar to Twitter - is for both Facebook and Instagram. That's more than an account at Netflix or HBO. It's $12 a month if you're on the web version, and it'll be $15 a month if you want it for your iPhone. And now if you pay, you can also be one of those verified people. And in the past, verified accounts used to just be for public figures, like the president, Cardi B, journalists. SHAPIRO: And is this going to be available to anyone? So now Zuckerberg seems to be following that playbook. When he bought Twitter last fall, he had an edict that anyone who wanted a verified account had to pay. He also may be taking cue from Elon Musk. He also says verifying accounts costs a lot, and so he's looking to cover some of those costs. It's seen plummeting stock prices, and so Zuckerberg might be wanting to make more money. KERR: So Facebook has been having a hard few months. SHAPIRO: So why is Facebook going to start charging people to have verified accounts after 20 years? NPR tech correspondent Dara Kerr is here to talk about it. It looks a lot like the one Elon Musk just introduced at Twitter. CEO Mark Zuckerberg said over the weekend that he's launching a paid subscription service called Meta Verified. Now it's going to cost around $12 a month. Getting verified on Facebook and Instagram used to be free.
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